
Creating Connected Customer Journeys with Omnichannel Support
Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering
Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering
In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s
In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge
In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and
In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents
In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant
Fortuna BMC Featured on Trending Today, Airing on Fox Business Fortuna BMC, one of the fastest-growing veteran-owned businesses in the country, has
Multi-year Winner of the Inc. 5000 List of Fastest Growing Companies, Fortuna BMC, Looking Forward to Being a Breakout Speaker at the
Diana Potts, Veteran and Leading Expert in Small Diversity Businesses, Appointed as Chief Operations Officer of Fortuna BMC Diana Potts, Chief Operations
Fortuna BMC Will Begin Offering Remote Job Positions Located in Historically UnderUtilized Business Zones (HUBZones) Fortuna BMC has announced that it will
Fortuna BMC Named #5 Fastest Growing Company by Sacramento Business Journal Sacramento, California (August 16, 2021) – Fortuna Business Management Consulting (Fortuna
Fortuna BMC’s CEO Wins 2021 Leadership Excellence Award for Integrity Sacramento, California (April 30, 2021) – Fortuna Business Management and Consulting’s (BMC)
Fortuna BMC Continues to Grow in the East Coast Sacramento, California (February 26, 2021) – Fortuna Business Management and Consulting (BMC) is
Fortuna BMC’s First Large-Scale Project in the State of New York Sacramento, California (February 26, 2021) – Fortuna Business Management Consulting (Fortuna
Fortuna BMC Offers State-Wide Job Opportunities amidstCOVID Pandemic Fortuna BMC was able to win a massive project that required large-scale rapid deployments