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Addressing Customer Concerns About Data Privacy: Ensuring Trust and Transparency

Today, we’re addressing a paramount concern in the realm of customer service: Data Privacy. In an age where personal information is increasingly

Boosting Contact Center Performance with Targeted Staff Augmentation

Today, we’re highlighting a strategic approach to enhancing contact center efficiency: Targeted Staff Augmentation. In a competitive landscape where customer service quality

Contact Center Benchmarking: Evaluating Performance Against Industry Standards

Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking

Harnessing AI in Staff Augmentation for IT Success

Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform

The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms

Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers

Enhancing Customer Service in Contact Centers with Augmented Teams

Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era

Fortuna BMC Featured on Trending Today, Airing on Fox Business

Fortuna BMC Featured on Trending Today, Airing on Fox Business Fortuna BMC, one of the fastest-growing veteran-owned businesses in the country, has

Fortuna BMC Looking Forward to Being a Breakout Speaker at the 2022 Inc. 5000 Conference and Gala

Multi-year Winner of the Inc. 5000 List of Fastest Growing Companies, Fortuna BMC, Looking Forward to Being a Breakout Speaker at the

Fortuna BMC Announces our New COO, Diana Potts

Diana Potts, Veteran and Leading Expert in Small Diversity Businesses, Appointed as Chief Operations Officer of Fortuna BMC Diana Potts, Chief Operations

Fortuna BMC Will Begin Offering Remote Job Positions Located in HUBZones

Fortuna BMC Will Begin Offering Remote Job Positions Located in Historically UnderUtilized Business Zones (HUBZones) Fortuna BMC has announced that it will

Fortuna BMC Named #5 Fastest Growing Company by Sacramento Business Journal

Fortuna BMC Named #5 Fastest Growing Company by Sacramento Business Journal Sacramento, California (August 16, 2021) – Fortuna Business Management Consulting (Fortuna

Fortuna BMC’s CEO Wins 2021 Leadership Excellence Award for Integrity

Fortuna BMC’s CEO Wins 2021 Leadership Excellence Award for Integrity Sacramento, California (April 30, 2021) – Fortuna Business Management and Consulting’s (BMC)

Fortuna BMC Continues to Grow in the East Coast

Fortuna BMC Continues to Grow in the East Coast Sacramento, California (February 26, 2021) – Fortuna Business Management and Consulting (BMC) is

Fortuna BMC’s First Large-Scale Project in the State of New York

Fortuna BMC’s First Large-Scale Project in the State of New York Sacramento, California (February 26, 2021) – Fortuna Business Management Consulting (Fortuna

Fortuna BMC Offers State-Wide Job Opportunities amidst COVID Pandemic

Fortuna BMC Offers State-Wide Job Opportunities amidstCOVID Pandemic Fortuna BMC was able to win a massive project that required large-scale rapid deployments