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Creating Connected Customer Journeys with Omnichannel Support

Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering

Scaling Smarter: How Agile Contact Centers Drive Growth Across Industries

In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s

Decode Customer Emotions with AI-Powered Sentiment Analysis

In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge

Deliver Contextual Support with Omni-Channel Communication

In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and

Improve FCR Rates with a Co-Browsing Solution

In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents

Integrate AI into Your Customer Conversations

In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant

VA Homeless Stand Down Event

Fortuna was honored to be a part of the U.S. Department of Veterans Affairs (VA) Homeless Stand Down event. VA staff and

Fortuna BMC Looking Forward to Being a Breakout Speaker at the 2022 Inc. 5000 Conference and Gala

Multi-year Winner of the Inc. 5000 List of Fastest Growing Companies, Fortuna BMC, Looking Forward to Being a Breakout Speaker at the

Fortuna BMC Announces our New COO, Diana Potts

Diana Potts, Veteran and Leading Expert in Small Diversity Businesses, Appointed as Chief Operations Officer of Fortuna BMC Diana Potts, Chief Operations

Fortuna BMC Will Begin Offering Remote Job Positions Located in HUBZones

Fortuna BMC Will Begin Offering Remote Job Positions Located in Historically UnderUtilized Business Zones (HUBZones) Fortuna BMC has announced that it will

Fortuna BMC Named #5 Fastest Growing Company by Sacramento Business Journal

Fortuna BMC Named #5 Fastest Growing Company by Sacramento Business Journal Sacramento, California (August 16, 2021) – Fortuna Business Management Consulting (Fortuna

Fortuna BMC’s CEO Wins 2021 Leadership Excellence Award for Integrity

Fortuna BMC’s CEO Wins 2021 Leadership Excellence Award for Integrity Sacramento, California (April 30, 2021) – Fortuna Business Management and Consulting’s (BMC)

Fortuna BMC Continues to Grow in the East Coast

Fortuna BMC Continues to Grow in the East Coast Sacramento, California (February 26, 2021) – Fortuna Business Management and Consulting (BMC) is

Fortuna BMC’s First Large-Scale Project in the State of New York

Fortuna BMC’s First Large-Scale Project in the State of New York Sacramento, California (February 26, 2021) – Fortuna Business Management Consulting (Fortuna

Fortuna BMC Offers State-Wide Job Opportunities amidst COVID Pandemic

Fortuna BMC Offers State-Wide Job Opportunities amidstCOVID Pandemic Fortuna BMC was able to win a massive project that required large-scale rapid deployments

Case Study – Cubic Corporation

Case Study: Cubic Corporation Fortuna BMC demonstrated its IT consulting abilities when the client (a public transportation company) reached out for assistance

Case Study – Phone.com

Case Study: Phone.com Fortuna BMC demonstrated its IT consulting abilities when the client (a public transportation company) reached out for assistance with

Case Study – Golden Hour Data Systems

Case Study: Golden HourData Systems Fortuna BMC demonstrates its process implementation, and IT consulting by helping the client (a revenue cycle management