Contact Center Solutions

We understand the unique challenges that small & large businesses face when it comes to managing customer interactions effectively. That’s why we have developed comprehensive Contact Center Solutions specifically designed to meet the needs of your enterprise.

Our Contact Center Solutions Include:

We offer a wide array of services tailored specifically for small & large businesses. Our expertise lies in providing comprehensive solutions to meet the unique needs and challenges faced by large-scale organizations. Here’s how Fortuna can support your business:

Global Reach

We have the capabilities to provide support to small & large businesses operating globally. Our experienced agents are proficient in multiple languages and cultural nuances.

Agile Deployment

We excel in assembling and mobilizing large teams of skilled professionals quickly and effectively.

Performance Analytics

We provide robust performance tracking and reporting capabilities, utilizing advanced analytics tools to monitor key performance indicators (KPIs).

Full-Service Solutions

We handle all aspects of team recruitment, onboarding, performance monitoring, and support.

Why Choose Us?

We are committed to providing exceptional customer experiences and helping your business thrive.

Reliability: Our experienced team ensures uninterrupted customer support.
Customization: Tailored solutions that align with your unique business needs and processes.
Multichannel Support: Enhance seamless customer interactions across channels.
Multilingual Capabilities: Break language barriers with support for multiple languages.

Our Working Process

We follow a streamlined working process that ensures efficient collaboration and delivers exceptional results.

Discovery and Analysis

We start by thoroughly understanding your business goals and challenges.

Expert Team Assembly

We oversee recruiting, hiring, and onboarding to build a team of skilled specialists seamlessly integrated into your company’s culture.

Implementation and Optimization

Once the team is in place, we implement technology and tools to speed up processes and support scaling.

Support and Improvement

We provide ongoing support and monitoring to ensure the success of the implemented solutions.

Client Testimonials

Alex C.

Project Manager, Conduent

We needed a great small business staff augmentation vendor to support us during a critical implementation and Fortuna was highly recommended. They always deliver great candidates that were able to quickly contribute to the overall projects success. Fortuna BMC is reliable, responsive and always provide top quality candidates. I am looking forward to a long-term ongoing partnership with Fortuna to provide staffing services for the Conduent child support project.

Mark O.

Senior Technical Account Manager, Pivot T.S.

I have had the pleasure of having had Fortuna engaged on multiple professional service engagements, over the years. I interviewed the principals of Fortuna and was very impressed. Jack understood all aspects of a professional services engagement, how to help the customer in the short term and long term and how the customer can not only save money but, how customers can actually recognize a greater margin of operating revenue.

Steve S.

CEO, LCS Technologies

We have worked with Jack and Fortuna BMC for five years. This is not a typical customer testimonial. We too are a small consulting firm like Fortuna BMC. In order to compete with larger firms, we often team up with other small firms. We have complementary skills to those of Fortuna, which creates a favorable partnership scenario. There have been deals when Fortuna was the prime contractor and there have been deals when we primed. At the end of the day, the key to our relationship has been trust. Jack is a CEO and Fortuna BMC is a company you can trust.

Leslie M.

President and CEO, MEI Mail & Document Management Services

We’ve chosen to partner with Fortuna BMC because of their reputation of competence and customer service. The partnership has been very productive and beneficial for both MEI Mail & Document Management Services and Fortuna BMC. They have been timely in meeting every deadline to which they committed. I would not hesitate to recommend Fortuna BMC for the reasons I’ve articulated above. We will continue to explore tangential opportunities on which we can partner in the future.

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