Contact Center Solutions

We are proud to offer our specialized Contact Center Solutions designed specifically for government organizations, ensuring exceptional customer service and efficient operations.

Our Contact Centers Solutions Include:

We understand that every government agency has specific requirements and processes. Our team of experts will work closely with you to design and implement a contact center that perfectly aligns with your organization’s goals and objectives.

Multilingual Support

We offer multilingual support, ensuring citizens can access the services they need.

Diverse Platforms

Our contact center solutions provide a variety of communication channels, ensuring convenient and efficient interactions with citizens.

Rapid Deployment

Our capabilities enable us to assemble experienced professionals who are ready to respond promptly to critical customer needs.

Exceptional Customer Service

Our approachable team of experts is dedicated to ensuring that your customer service operations thrive.

Why Choose Us?

We are committed to providing exceptional customer experiences and helping your agency thrive.

Reliability: Our experienced team ensures uninterrupted customer support.
Customization: Tailored solutions that align with your unique agency's needs and processes.
Proven Performance: Fortuna has a proven track record of success in supporting government agencies.
Multilingual Capabilities: Break language barriers with support for multiple languages.

Our Working Process

We follow a streamlined working process that ensures efficient collaboration and delivers exceptional results.

Discovery and Analysis

We start by thoroughly understanding your organization goals and challenges.

Expert Team Assembly

We oversee recruiting, hiring and onboarding of skilled specialists.

Implementation and Optimization

We implement technology and tools to speed up processes and support scaling.

Support and Improvement

We provide ongoing support and monitoring to ensure the success of the implemented solutions.

Client Testimonials

Alex C.

Project Manager, Conduent

We needed a great small business staff augmentation vendor to support us during a critical implementation and Fortuna was highly recommended. They always deliver great candidates that were able to quickly contribute to the overall projects success. Fortuna BMC is reliable, responsive and always provide top quality candidates. I am looking forward to a long-term ongoing partnership with Fortuna to provide staffing services for the Conduent child support project.

Mark O.

Senior Technical Account Manager, Pivot T.S.

I have had the pleasure of having had Fortuna engaged on multiple professional service engagements, over the years. I interviewed the principals of Fortuna and was very impressed. Jack understood all aspects of a professional services engagement, how to help the customer in the short term and long term and how the customer can not only save money but, how customers can actually recognize a greater margin of operating revenue.

Steve S.

CEO, LCS Technologies

We have worked with Jack and Fortuna BMC for five years. This is not a typical customer testimonial. We too are a small consulting firm like Fortuna BMC. In order to compete with larger firms, we often team up with other small firms. We have complementary skills to those of Fortuna, which creates a favorable partnership scenario. There have been deals when Fortuna was the prime contractor and there have been deals when we primed. At the end of the day, the key to our relationship has been trust. Jack is a CEO and Fortuna BMC is a company you can trust.

Leslie M.

President and CEO, MEI Mail & Document Management Services

We’ve chosen to partner with Fortuna BMC because of their reputation of competence and customer service. The partnership has been very productive and beneficial for both MEI Mail & Document Management Services and Fortuna BMC. They have been timely in meeting every deadline to which they committed. I would not hesitate to recommend Fortuna BMC for the reasons I’ve articulated above. We will continue to explore tangential opportunities on which we can partner in the future.

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