In this edition, we’re exploring how customer support is transforming the healthcare industry by prioritizing patient experience. As patient expectations continue to
In this edition, we’re focusing on best practices for managing remote work teams. As remote work becomes increasingly prevalent, it’s essential to
In this edition, we’re exploring how AI-powered solutions are revolutionizing IT support. As technology continues to evolve, the demand for efficient and
In this edition, we’re exploring the importance of omnichannel support in delivering a superior customer experience. In today’s fast-paced world, customers expect
In this edition, we’re focusing on a crucial aspect of exceptional customer service: Proactive Support. In an era where customer expectations are
Today, we’re diving into a key strategy for fostering customer loyalty: Personalization. In a world inundated with choices, customers crave experiences that
What do you think of when you think of the 4th of July? Often times, people envision parades with marching bands and
If acceptance and diversity went hand-in-hand, what would happen? PRIDE happens. Pride is a celebration for everyone, by everyone. For decades, members
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Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Do you run Exchange servers in-house? If so, be
Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Imagine, being interrupted in the middle of dinner with