Contact Center Benchmarking: Evaluating Performance Against Industry Standards
Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking
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Harnessing AI in Staff Augmentation for IT Success
Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform
The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms
Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers
Enhancing Customer Service in Contact Centers with Augmented Teams
Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era
Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations
Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are
Optimizing IT Operations with Strategic Staff Augmentation
Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency
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What Independence Day Means to a Business
What do you think of when you think of the 4th of July? Often times, people envision parades with marching bands and
Pride in the Workplace: Recognizing Diversity
If acceptance and diversity went hand-in-hand, what would happen? PRIDE happens. Pride is a celebration for everyone, by everyone. For decades, members
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Has My Exchange Server Been Owned?
Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Do you run Exchange servers in-house? If so, be
Are You Ready for a Cybersecurity Incident?
Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Imagine, being interrupted in the middle of dinner with