Contact Center Benchmarking: Evaluating Performance Against Industry Standards
Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking
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Harnessing AI in Staff Augmentation for IT Success
Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform
The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms
Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers
Enhancing Customer Service in Contact Centers with Augmented Teams
Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era
Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations
Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are
Optimizing IT Operations with Strategic Staff Augmentation
Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency
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What Independence Day Means to a Business
What do you think of when you think of the 4th of July? Often times, people envision parades with marching bands and
Veterans in the Workplace: Why Hire Veterans?
Some businesses may be hesitant to hire veterans because of the assumption that they could potentially find transitioning from the military life
How Partnering with An SDVOSB Can Help Boost Contract Wins
According to the SBA’s FY2019 Small Business Procurement Scorecard, the last year for which official data is available, contracts awarded to Service-Disabled
Why Working with SDVOSBs Gives Your Business an Advantage
What are the fundamental qualities you’re looking for in a potential business partner? Reliable, a long tenure and experience in the industry,