Contact Center Benchmarking: Evaluating Performance Against Industry Standards
Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking
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Harnessing AI in Staff Augmentation for IT Success
Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform
The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms
Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers
Enhancing Customer Service in Contact Centers with Augmented Teams
Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era
Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations
Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are
Optimizing IT Operations with Strategic Staff Augmentation
Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency
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Tips for a Successful Virtual Office
Fortuna BMC has always supported remote work setup since it has always been the backbone of our business. If you are considering
Celebrating National Women’s Month: Veteran Women
March marks National Women’s Month in the US as well as International Women’s Day on March 8th. Women have actively been involved
The Benefits of Working with a HUBZone-Certified IT Company
What is your criteria for an IT consultant? Surely your priorities will be affordability, good-quality services, excellent track record, and the ability
Why Working with SDVOSBs Gives Your Business an Advantage
What are the fundamental qualities you’re looking for in a potential business partner? Reliable, a long tenure and experience in the industry,