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Contact Center Benchmarking: Evaluating Performance Against Industry Standards

Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking

Harnessing AI in Staff Augmentation for IT Success

Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform

The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms

Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers

Enhancing Customer Service in Contact Centers with Augmented Teams

Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era

Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations

Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are

Optimizing IT Operations with Strategic Staff Augmentation

Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency

What is SkillStorm, and How do They Help Veterans?

According to an article in the New York Times, A large portion of American military veterans are underemployed. After their service, they

What Independence Day Means to a Business

What do you think of when you think of the 4th of July? Often times, people envision parades with marching bands and

Reasons to Seek DVOB Information Security Risk Management

Information security risks are at an all-time high as cybercrime became increasingly sophisticated with the backing of machine learning, AI, and 5G

Avoid Costly Business Interruptions with Client Support

Employee resignations impact operations regardless of the rank of the employee leaving the team. According to a recent study, a company spends

Pride in the Workplace: Recognizing Diversity

If acceptance and diversity went hand-in-hand, what would happen? PRIDE happens. Pride is a celebration for everyone, by everyone. For decades, members

Has My Exchange Server Been Owned?

Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Do you run Exchange servers in-house? If so, be

Are You Ready for a Cybersecurity Incident?

Written by Alice Liu, Cybersecurity and Incident Response Consultant, CISSP, HCISPP, and CEH Imagine, being interrupted in the middle of dinner with

Veterans in the Workplace: Why Hire Veterans?

Some businesses may be hesitant to hire veterans because of the assumption that they could potentially find transitioning from the military life

How Partnering with An SDVOSB Can Help Boost Contract Wins

According to the SBA’s FY2019 Small Business Procurement Scorecard, the last year for which official data is available, contracts awarded to Service-Disabled