Contact Center Benchmarking: Evaluating Performance Against Industry Standards
Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking
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Harnessing AI in Staff Augmentation for IT Success
Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform
The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms
Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers
Enhancing Customer Service in Contact Centers with Augmented Teams
Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era
Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations
Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are
Optimizing IT Operations with Strategic Staff Augmentation
Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency
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How to Overcome Hurdles as a Project Manager
Properly managed projects are projects where everyone understands what to do and when. This means giving status reports and recorded actions with
Call Centers: Remote vs. Traditional
Traditionally, call centers operate in a brick-and-mortar setting. This means they hold all operations in a minimum of one physical space. However,
Take Your Business Back to School
There is a buzz in the air as summer starts to come to an end and kids head back to school. Families
Advantages of Offering Remote Work
As discussed in a previous Fortuna BMC blog, remote work has been the backbone of our business, well before the pandemic made
Top 4 Tips for a Project Manager New to a Team
People’s career paths can take them from company to company, or from team to team. When an experienced project manager is new
Choosing Staff Augmentation For Your Business’s Needs
Staff augmentation is a means of extending a team’s capacity. It is a flexible outsourcing means that allows you to get IT
Recruiting Pointers for Businesses
People are inarguably the most valuable asset of any business. As Richard Branson famously puts it, “Clients do not come first. Employees
Do We Really Need to Secure SharePoint?
With the latest rise in cybercrime, is SharePoint a vulnerable point in your environment? SharePoint is a web-based collaborative platform by Microsoft
Establishing a Work-Life Balance at Work
As we have found, having a healthy work-life balance is an ongoing process that needs to be re-evaluated and fine-tuned to fit
Ransomware: How to Protect Your Company
Ransomware is back in full force these days and is now a profitable business model. Companies need to be prepared to minimize
Fortuna Receives North Carolina’s HUBZone Certification
North Carolina Department of Administration’s Office certified Fortuna Business Management Consulting (BMC) as a qualified Historically Underutilized Businesses (HUBZone) Information Technology (IT)
Quick Tips for a Work-Life Balance (and How a Boss Can Help)
For years we have been hearing this phrase – work-life balance – but what does that actually mean? Is it a goal