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Contact Center Benchmarking: Evaluating Performance Against Industry Standards

Today, we’re delving into a fundamental practice in contact center management: Benchmarking. In an industry driven by performance and customer satisfaction, benchmarking

Harnessing AI in Staff Augmentation for IT Success

Today, we’re exploring an innovative approach to enhancing IT operations: Harnessing AI in Staff Augmentation. As artificial intelligence (AI) continues to transform

The Role of Social Media in Contact Center Communication: Engaging Customers Across Platforms

Today, we’re diving into a vital aspect of modern contact center communication: The Role of Social Media. In an era where customers

Enhancing Customer Service in Contact Centers with Augmented Teams

Today, we’re focusing on a pivotal element of exceptional customer service: Enhancing Performance in Contact Centers with Augmented Teams. In an era

Exploring Cloud-Based Contact Center Solutions: Benefits and Considerations

Today, we’re delving into a transformative innovation reshaping contact center operations: Cloud-Based Solutions. In an era where flexibility, scalability, and efficiency are

Optimizing IT Operations with Strategic Staff Augmentation

Today, we’re exploring a crucial strategy for enhancing IT operations: Strategic Staff Augmentation. In an ever-evolving IT landscape where agility and efficiency

Ways to Create a Foolproof Backup and Data Recovery System

Data accidents can happen to any business, small or big. On average, 130 security breaches occur every year. In 2021, the top

Common Management Problems and How to Resolve Them

Proper management is crucial to the success of a company. In fact, a manager affects 70% of team enthusiasm and engagement. Most

Executive Order 13583: Understanding Workplace Diversity Hiring and Why It Matters

Organizations must consider diversity when recruiting new employees to create a workforce reflective of the American people. A diverse workforce can lead

5 Perks That Will Convince Top Talent to Choose Your Company

Finding the right candidate for the job is essential in ensuring your company thrives. However, convincing top talent to choose your company

Remote Work: Promoting Employee Engagement

According to a recent study, remote employees are projected to represent around 31% of the global workforce in 2022. In the U.S.,

How Managers Can Effectively Resolve Workplace Conflict

Every organization experience workplace conflict — even those with streamlined procedures and ideal employee benefits. These conflicts stem from a variety of

5 Effective Ways to Cultivate an Engaged Remote Workforce

Remote work has a lot of benefits for employees, such as no long commutes and more quality time with loved ones. However,

The Challenges of Recruiting High-Quality Talent

Research shows that every corporate job listing attracts 250 resumes. Out of this number, only four to six applicants will be invited for an

5 Crucial Steps in the Change Management Process

Companies must constantly evolve and adapt their processes to meet current challenges and prepare for future ones. Triggers for organizational change include

How to Protect Your Business Against 3 Types of Cyber Attacks

Based on a study commissioned by the National Cyber Security Alliance, only 27% of small businesses have taken appropriate measures to ensure their systems

Ways To Protect Your Company From Phishing Attacks

According to a study by automation company Ivanti, at least 74% of companies have been victims of phishing attacks in 2020. Phishing

Four Quick Tips for a New Project Manager

So, you’ve decided to become a project manager (PM)? Congratulations! When starting out at something new, like everyone else, you probably feel