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Creating Connected Customer Journeys with Omnichannel Support

Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering

Scaling Smarter: How Agile Contact Centers Drive Growth Across Industries

In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s

Decode Customer Emotions with AI-Powered Sentiment Analysis

In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge

Deliver Contextual Support with Omni-Channel Communication

In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and

Improve FCR Rates with a Co-Browsing Solution

In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents

Integrate AI into Your Customer Conversations

In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant

Ways to Create a Foolproof Backup and Data Recovery System

Data accidents can happen to any business, small or big. On average, 130 security breaches occur every year. In 2021, the top

Common Management Problems and How to Resolve Them

Proper management is crucial to the success of a company. In fact, a manager affects 70% of team enthusiasm and engagement. Most

Executive Order 13583: Understanding Workplace Diversity Hiring and Why It Matters

Organizations must consider diversity when recruiting new employees to create a workforce reflective of the American people. A diverse workforce can lead

5 Perks That Will Convince Top Talent to Choose Your Company

Finding the right candidate for the job is essential in ensuring your company thrives. However, convincing top talent to choose your company

Remote Work: Promoting Employee Engagement

According to a recent study, remote employees are projected to represent around 31% of the global workforce in 2022. In the U.S.,

How Managers Can Effectively Resolve Workplace Conflict

Every organization experience workplace conflict — even those with streamlined procedures and ideal employee benefits. These conflicts stem from a variety of

5 Effective Ways to Cultivate an Engaged Remote Workforce

Remote work has a lot of benefits for employees, such as no long commutes and more quality time with loved ones. However,

The Challenges of Recruiting High-Quality Talent

Research shows that every corporate job listing attracts 250 resumes. Out of this number, only four to six applicants will be invited for an

5 Crucial Steps in the Change Management Process

Companies must constantly evolve and adapt their processes to meet current challenges and prepare for future ones. Triggers for organizational change include

How to Protect Your Business Against 3 Types of Cyber Attacks

Based on a study commissioned by the National Cyber Security Alliance, only 27% of small businesses have taken appropriate measures to ensure their systems

Ways To Protect Your Company From Phishing Attacks

According to a study by automation company Ivanti, at least 74% of companies have been victims of phishing attacks in 2020. Phishing

Four Quick Tips for a New Project Manager

So, you’ve decided to become a project manager (PM)? Congratulations! When starting out at something new, like everyone else, you probably feel