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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
We are seeking a skilled and service-oriented call center representative who is fluent in Spanish and has both verbal and written skills to join a healthcare-focused team. In this role, you will provide exceptional support to callers by addressing their healthcare services and programs inquiries. This position is critical in ensuring accurate, timely, and compassionate assistance, helping individuals navigate the complexities of healthcare systems while adhering to program guidelines and quality standards. This is a three-month assignment.
WORKSITE: Remote, CST Time
WORK SCHEDULE: Availability of 7:00 am to 7:00 pm CST Mon to Fri
COMPENSATION: $15.00
WHAT WE OFFER:
- Paid sick leave based on state regulations after 90 days of employment
- Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
- Free TeleMedicine and Mental Health for all employees and their families
- Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability
WHAT YOU'LL DO:
- Answer incoming phone calls professionally and courteously.
- Follow quality assurance guidelines and scripts for each call.
- Adhere to security protocols during every interaction.
- Utilize applicable systems (e.g., DE) to access program details and respond to inquiries.
- Communicate accurate information effectively.
- Maintain appropriate call talk times and adhere to file protocols.
- Process incoming Level 1 documents accurately and efficiently.
- Meet or exceed quality performance standards for calls and processing.
- Perform additional tasks as assigned.
- Follow established processing guidelines.
WHAT YOU'LL BRING:
- 2+ years call center experience
- Strong customer service skills and the ability to handle customer inquiries professionally.
- Proficiency in understanding and utilizing file details.
- Effective de-escalation techniques for resolving customer concerns.
- Attention to detail in both call handling and document processing.
- Proficient computer skills, including keyboarding and use of office equipment.
- Commitment to maintaining confidentiality and compliance with HIPAA standards.
- Ability to adapt to changing environments and manage time effectively.
- Strong interpersonal and communication skills.
- Fluent in Spanish and English- both written and verbal.
Work Conditions and Physical Demands
- Primarily sedentary role in a remote office environment.
- Requires manual dexterity for operating computers, phones, and dual monitors.
- Ability to comprehend, interpret, and communicate information effectively.
- May require extended hours based on business needs.
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools
Career Site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
