- Fortuna
- Careers
Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
The PMI Portfolio Maintenance Specialist is responsible for processing monthly mortgage insurance premiums, maintaining certificates, handling premium adjustments, and managing special rates. The role requires extensive interaction with both internal and external customers regarding certificate issues, billing, and cash receipt matters. The ideal candidate must have an accounts receivable or accounting background and related work experience. This position requires strong communication skills, attention to detail, and the ability to thrive in a dynamic, fast-paced environment.
WORKSITE: REMOTE
WORK SCHEDULE: Monday-Friday, 11:00 AM-8:00 PM Eastern Standard Time Periodic overtime required
WHAT YOU'LL DO:
- Research, validate, and process adjustments to payments per company policies and procedures.
- Process cash receipts by matching them to outstanding invoices.
- Route certificate maintenance transactional documentation to the appropriate Lender Servicing departments.
- Manually enter premium payments for non-electronic or exception customers at the certificate level, ensuring timely completion before month-end or the next billing cycle.
- Utilize automated systems to upload payment data files, troubleshoot, and resolve file upload issues.
- Actively engage with internal and external customers to resolve and reduce suspense items, preventing their recurrence.
- Manage email correspondence and answer incoming calls via the cash application phone system.
- Oversee servicer transfers manually or by uploading data into the loan transfer application.
WHAT YOU'LL BRING:
- Minimum typing speed of 10,000 keystrokes per hour or 45 WPM.
- Proficient in Microsoft Excel, Word, and Access.
- Adaptability to new assignments and the ability to work in a dynamic environment.
- Strong customer service orientation, with the ability to balance customer and business needs.
- Effective team player with the ability to assist and motivate colleagues.
- Problem-solving skills with a keen eye for process improvement and efficiency.
- Excellent time management, organizational skills, and attention to detail.
- Strong written and verbal communication skills, along with collaboration and influence capabilities.
- Ability to work independently with little or no supervision.
- Flexibility to adjust in a fast-paced and changing environment.
This position offers the opportunity to contribute to an impactful team, improve processes, and deliver exceptional customer service within the mortgage insurance space.
Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA Tier 2, and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools
Career Site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications