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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
We are seeking a talented individual to join our team in supporting the HIPP/Premium Assistance program. This role involves proactive outreach (both outbound/inbound calls) to current members to collect the required documentation for annual case reviews. The ideal candidate will manage documentation verification, coordinate with members and employers, and deliver exceptional customer service while ensuring accurate data entry and timely processing. 1-year contract
Worksite: On Site
Work Schedule: Monday-Friday 8:00 AM-5:00 PM
Compensation: $17.00 Per Hour
What We Offer:
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health services for all employees and their families
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability
What You'll Do
Review incoming documentation to confirm receipt
Conduct high-volume outreach to current HIPP/Premium Assistance members to request missing documentation
Accurately enter call details and member interactions in a timely manner
Perform other duties as assigned
What You'll Bring
High School Diploma or equivalent
Minimum 2 years of experience in outbound/inbound phone-based roles
Preferred experience in healthcare or government-sponsored health insurance
Call center experience and familiarity with healthcare terminology preferred
Strong organizational, communication, and customer service skills
Proficiency in Microsoft Word, Excel, and internet navigation
Ability to analyze information, resolve issues, and meet deadlines under pressure
Knowledge of HIPAA privacy and security rules
Professional demeanor, adaptability, and attention to detail
Team-oriented mindset and ability to handle conflict constructively
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 combined years of experience, Fortuna is headquartered in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
