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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
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Job overview: Join our Team as a Call Center Agent to support Florida Medicaid providers by answering claims and eligibility-related inquiries. In this role, you will provide excellent customer service, conduct self-research using Medicaid resources, and follow up on unresolved cases to ensure resolution. This position requires strong verbal communication skills, problem-solving abilities, and a commitment to detailed documentation. You will have access to reference materials and resources to guide providers and members effectively. This is a temporary position expected to last one (1) year.
WORKSITE: willing to work in the office.
WORK SCHEDULE: Full-time position with structured weekday hours (8:30 AM - 5:00 PM, Monday-Friday)
COMPENSATION: $16.00 Per Hour
WHAT WE OFFER:
- Paid sick leave based on state regulations after 90 days of employment
- Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
- Free TeleMedicine and Mental Health for all employees and their families
- Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability
WHAT YOU'LL DO:
- Answer 40-50 inbound calls daily from Florida Medicaid providers, delivering excellent customer service.
- Resolve claims, eligibility, and billing inquiries, ensuring accurate information is provided.
- Conduct self-research using Medicaid resources and the Medicaid website for policy-related questions.
- Follow up on complex issues, ensuring proper call resolution, including callbacks and closing call references.
- Maintain detailed call logs and document interactions for future reference.
- Escalate complex, non-routine inquiries to supervisors when needed.
- Assist providers in navigating Medicaid web services and other online resources.
- Support and train new team members as needed.
WHAT YOU'LL BRING:
- Two or more years of Call Center experience, either face-to-face or via phone.
- Strong verbal communication skills and ability to ask fact-finding questions.
- Detail-oriented with excellent documentation and note-taking skills.
- Reliable and punctual, with a commitment to follow through on tasks.
- Proficient in typing and computer navigation.
- Minimum of a high school diploma or GED.
- Previous experience in a professional customer service setting is preferred.
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools
Career Site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
