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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
We are seeking bilingual (Spanish/English) licensed mental health professionals to serve as Call Center Coaches supporting a DoD behavioral health program. This role provides telephonic coaching, crisis support, and transition planning to service members and veterans - helping them navigate care with empathy and expertise.
This position is part of a proposal response and is contingent upon contract award, anticipated in October 2025.
WORKSITE: Fully Remote
WORK SCHEDULE: Full-time, with flexible availability (some evening/weekend coverage may be required)
PAY RATE: $55.00 -$58.00 per hour
WHAT WE OFFER:
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO:
Provide telephonic motivational interviewing, coaching, and care transition support
Conduct clinical triage and crisis counseling in alignment with protocols
Support military-connected individuals navigating mental health services
Document clinical interactions and coordinate care with internal teams
Maintain professional boundaries and deliver high-quality care remotely
Complete training in privacy, HIPAA, and DHA-specific protocols before engagement
WHAT YOU'LL BRING:
Proficiency in Spanish and English
Master's degree in a mental health field (psychology, social work, counseling, etc.)
Active professional license (LCSW, LPC, LMFT, or equivalent - Required)
Experience in triage, motivational interviewing, and crisis counseling (Required)
3+ years of clinical experience in a mental health setting (Preferred)
Familiarity with military and veteran mental health concerns (Highly Preferred)
Strong verbal communication and remote engagement skills
Must pass Tier 1 background investigation (SF-85)
Legally authorized to work in the U.S. (citizenship not required)
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
