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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
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We are seeking dedicated Medical Support Assistants (MSA) to provide front desk and scheduling support at VA healthcare facilities. The MSA will be responsible for appointment scheduling, patient interactions, coordination of care, and administrative duties. The role requires excellent communication skills, adherence to VA policies and HIPAA regulations, and proficiency in VA scheduling systems.
WORKSITE: 4100 E Mississippi Ave, Glendale, CO
WORK SCHEDULE: Monday - Friday, 7:00 AM - 6:00 PM (8-hour shifts within this timeframe), excluding federal holidays.
COMPENSATION: $21.50 per hour
BONUS POTENTIAL:
- Training Completion Bonus: $250.00 upon successful completion of training
- Six-Month Work Anniversary Bonus: $500.00 after six months of continuous employment
- Attendance Bonuses: Additional incentives for consistent attendance and punctuality
WHAT WE OFFER:
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health for all employees and their families
Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability
WHAT YOU'LL DO:
Schedule and coordinate patient appointments, ensuring proper documentation and accuracy.
Perform front desk reception duties, including greeting patients and answering inquiries.
Validate and update patient demographic information.
Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
Communicate with internal medical providers on VA Community Care policies and processes.
Answer and respond to phone calls in a courteous and timely manner.
Use Microsoft Office products (Excel, Word, Outlook, Teams) daily.
Ensure quality customer service for all patients, VA staff, contractors, and healthcare professionals.
Travel as needed for fingerprinting, PIV pick-up, or IT equipment retrieval at designated VA facilities.
Maintain compliance with HIPAA and VA privacy regulations.
Process incoming and outgoing correspondence, faxes, and mail.
Open and close clinic schedules, monitor no-shows, and manage appointment tracking.
WHAT YOU'LL BRING:
Education & Certifications:
High School Diploma or GED equivalent (documentation required)
Basic medical terminology knowledge
Experience:
Minimum 6 months of customer service experience
Proficiency in Microsoft Office Suite
Ability to type at least 50 WPM
Skills and Abilities:
Excellent oral and written communication skills.
Ability to work efficiently in a fast-paced environment.
Strong attention to detail in scheduling, documentation, and data management.
Ability to problem-solve and work independently.
- Optimal but not required - General knowledge of patient check-in systems (VetLink, CPRS, VISTA, CTM, HSRM, PPMS, etc.).
Contract & Work Environment:
Must be a U.S. Citizen.
Must have no health or physical disability restrictions that interfere with assigned duties.
All personnel qualifications are subject to VA review.
Zero breaches of privacy or confidentiality must be maintained.
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
