Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
Join Fortuna's team as a full-time Bilingual Spanish Medicare/Medicaid call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with at least six months of experience in call center operations. Candidates must be located within a 50-mile radius of Sacramento, California. Proficiency in Office 365, handling a fast-paced, high volume of calls, and the ability to multitask are essential for success in this role. We'll provide the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.
This position starts on June 10, 2025, and will have a 4-week paid training program. You must drive to the facility in Roseville to pick up your office equipment.
WORKSITE: Remote- must reside within a 50-mile radius of Roseville, CA
WORK HOURS: Monday-Friday
COMPENSATION: $18.50 per hour
WHAT WE OFFER:
- Comprehensive Medical, Dental, and Vision insurance coverage
- Sick time benefits
- Training Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role.
- Weekly incentives for meeting attendance metrics.
- We will supply you with a work laptop and accessories.
WHAT YOU'LL DO:
- Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
- Complete a 4-week remote training program with no absences.
- Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
- Process calls efficiently to meet or surpass performance metrics.
- Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
- Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU'LL BRING
- Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
- Ability to speak and read Spanish fluently.
- Typing skill level of 30 WPM and 95% accuracy.
- Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
- Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
- Minimum internet service with download speeds of 50 mbps is required.
Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
