Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
Join our team as an IT - Field Service Technician 2 in San Diego, CA! In this hands-on role, you'll be the go-to expert supporting desktops, laptops, mobile devices, and network systems while working directly with end users. You'll diagnose and resolve technical issues, collaborate with cross-functional IT teams, and keep business operations running smoothly. This is a great opportunity for experienced IT professionals who thrive in customer-facing environments, enjoy problem-solving, and are eager to make an impact every day.
WORKSITE: 15231 Ave of Science, San Diego
WORK SCHEDULE: Onsite, San Diego, CA (authorized overtime reimbursed)
PAY RATE: $25.00 -$28.00 per hour
WHAT WE OFFER:
- Paid sick leave based on state regulations after 90 days of employment
- Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
- Free TeleMedicine and Mental Health support for all employees and their families
- Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO:
• Work on a rotational schedule to resolve user issues for PCs, desktops, laptops, peripherals, network printers, mobile devices, telecom, and email services
• Provide technical support to both walk-in customers and scheduled service requests. • Diagnose and resolve complex software and hardware issues.
• Use incident management tools such as ServiceNow, HP Service Manager, Remedy, or CA Service Desk.
• Support remote users via connectivity tools and troubleshoot VPN/RAS connections.
• Assist with patching OS, troubleshooting Microsoft patches, software deployments, group policies, and antivirus issues.
• Provide expertise in Windows OS, Active Directory, DNS, Proxy Services, and Microsoft Office 365.
• Troubleshoot corporate email systems (Exchange, .pst, .ost, Archives). • Collaborate with cross-functional teams (Networking, Unix, Wintel) to resolve problems.
• Maintain high levels of customer satisfaction and effectively work in multicultural environments.
WHAT YOU'LL BRING:
• CompTIA A+ Certification or higher Computer education degree.
• Minimum of 5 years IT field experience.
• Strong knowledge of Microsoft technologies and troubleshooting skills.
• Proficiency in incident management tools and remote connectivity troubleshooting.
• Excellent verbal and written communication skills.
• Ability to maintain composure under pressure and provide outstanding customer service
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools
Career Site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
