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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
We are seeking temporary Bilingual Spanish Medicare/Medicaid Call Center Agent, working remotely from the comfort of your home. This is a potential opportunity for candidates interested in temporary assignments that could last two to eight weeks.
We are seeking experienced call center professionals with a minimum of six months of experience in call center operations and prior experience in a medical or healthcare-related environment is required. Candidates must be located within a 50-mile radius of Sacramento, California. Proficiency in Office 365, the ability to manage a high call volume, and strong multitasking skills are essential for success in this role. Fortuna will provide all necessary home office technology and paid training.
WORKSITE: Remote- must reside within a 50-mile radius of Roseville, CA
WORK HOURS: Monday-Friday
COMPENSATION: $18.00 per hour
WHAT YOU'LL DO:
- Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
- Complete remote training program with no absences.
- Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
- Process calls efficiently to meet or surpass performance metrics.
- Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
- Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU'LL BRING
- Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
- Medical experience
- Ability to speak and read Spanish fluently.
- Typing skill level of 30 WPM and 95% accuracy.
- Familiarity with basic help desk software, computer applications, and the Microsoft Office suite.
- Strong written and oral problem-solving skills to address inquiries with professionalism.
- Minimum internet service with download speeds of 50 Mbps is required.
- Minimum High School diploma or GED.
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
