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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
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The Senior Manager, IT Operations, is a strategic leader responsible for overseeing all IT system functions that support business operations, from development through ongoing maintenance. This role requires not only strong technical expertise but also exceptional communication skills to collaborate across departments and with senior leadership. You will demonstrate the ability to create, analyze, and modify detailed reports and documentation to support decision-making and compliance. In addition, strong project management skills are essential to successfully plan, implement, and deliver complex IT initiatives on time and within scope, while continuously driving workflow improvements and system reliability.
WORKSITE: Hybrid- On-site requirement in Rancho Cordova
WORK SCHEDULE: Full-time with shifts from 6 am to 6 pm.
HIRING TYPE: Direct Hire Opportunity
PAY RATE: $125,000 - $135,000.00
WHAT YOU'LL DO
Supervise system operations to meet milestones, deliverables, and performance standards.
Lead IT teams across Software Development, Network Engineering, Desktop Support, Telephony, Security, and Server Management.
Manage testing and implementation of all new software and enhancements related to payment processing and data capture.
Deliver enhancements and monitor their effectiveness, ensuring quality and efficiency.
Develop workflow improvements with clear documentation, implementation, monitoring, and reporting.
Identify, implement, and assess process enhancements, reporting on opportunities and outcomes.
Oversee automated collection and dissemination of statistical information related to payment processing.
Investigate and resolve system errors, driving continuous improvement and reducing error rates.
Provide updates and status reports to senior management.
Lead new project analysis and implementation, ensuring a smooth transition to operations staff with proper documentation.
WHAT YOU'LL BRING
Minimum 2 years of experience with Windows networking (Active Directory, group policies, security groups, roaming profiles).
Strong troubleshooting skills for large- and small-scale server and PC hardware/software.
Proficiency with Microsoft desktop applications (Windows, MS Office) and server-based applications (IIS, MSSQL, DNS, DHCP, FTP).
Strong understanding of LAN/WAN (TCP/IP) networking standards and configuration.
Knowledge of physical network wiring (CAT5/6, Fiber).
Ability to coordinate technical tasks with off-site personnel to meet time-sensitive project deadlines.
Excellent written and verbal communication skills.
Preferred Qualifications:
Associate's or bachelor's degree in Information Technology.
Experience in vendor relations, customer service, and personnel management.
VoIP phone system experience.
Understanding of web-based applications (Intranet and Internet).
Experience with web programming.
Background in Linux/Unix administration, ASP and VB programming, high-volume printing/scanning systems, or MS Access programming/administration.
ABOUT FORTUNA
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Founded in 2012 by practicing professionals with more than 50 combined years of experience, Fortuna is headquartered in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. We are active members of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
