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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
Fortuna is seeking experienced Dental Provider Call Center Agents to support high-volume inbound customer service operations for California dental care providers. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment.
This is a remote, full-time position starting July 7th, 2025 with structured training, reliable technology, and a consistent weekday schedule.
WORKSITE: Remote (California Residents Only)
WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PT
COMPENSATION: $18.00 per hour with incentives offered
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO:
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a 3-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING:
Minimum Qualifications:
1+ years experience in inbound customer service (private or government sectors)
At least 6 months experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
- Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem-solving abilities
Reliable internet with a minimum 50 Mbps download speed
Preferred Qualifications:
Bilingual (Spanish) proficiency (not required but a plus
Upon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application. You must have access to a laptop or desktop computer to complete the typing assessment.
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
