Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
We are seeking a Bilingual French Customer Service Representative to join our team. You will assist customers with inquiries related to accounts payable, providing exceptional service through phone calls, chats, and emails. You will be highly customer-oriented, adaptable to changes in policies and procedures, and capable of working independently or as part of a diverse team.
WORK SITE: Training will be on-site then will transition to remote.
WORK SCHEDULE: Monday - Friday, 8 AM - 5 PM EST
WHAT YOU'LL DO:
- Handle customer inquiries about accounts payable and billing issues via phone, chat, and email.
- Provide high-quality service by effectively understanding and addressing customer needs.
- Demonstrate professionalism and a friendly attitude while resolving customer issues.
- Adapt to ongoing policy and procedure updates within the team.
WHAT YOU'LL BRING:
- Must be a U.S. citizen.
- Must be fluent in French verbal and written.
- Minimum of 6 months of call center experience.
- Strong computer and phone skills; proficiency in web-based applications.
- Excellent verbal and written communication skills.
- Ability to manage customer interactions with confidence and provide resolutions effectively.
- Must be able to pass a background check and drug test.
- High School Diploma or GED required.
- Must be 18 years or older.
- Typing speed of at least 30 words per minute.
Preferred Qualifications:
- Experience with SAP systems.
Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA Tier 2, CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
