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At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
Join a critical leadership role supporting Alaska Medicaid operations as the Data Entry and Mailroom Supervisor. In this position, you will oversee high‑volume document preparation, mailroom processing, and scanning workflows that directly impact service accuracy, timeliness, and compliance for one of the state's most essential healthcare programs. This role is ideal for an experienced supervisor who thrives in fast‑paced, process‑driven environments, excels at motivating teams, and is committed to operational excellence. You will shape daily production outcomes, drive quality standards, and ensure the seamless movement of sensitive and mission‑critical documentation.
WORKSITE: 3201 C ST, STE 200,Anchorage, Alaska (In-Office)
WORK SCHEDULE: Full-Time, Standard Business Hours
PAY RATE: $28.00 - $35.00
WHAT WE OFFER
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO
Manage daily operations of Data Entry and Mailroom teams supporting Alaska Medicaid
Oversee document preparation, screening, sorting, batching, and scanning workflows
Supervise the full scanning process from intake through quality assurance
Monitor courier operations and vehicle use
Maintain inventory of envelopes, forms, and supplies for internal and vendor usage
Track and report daily/weekly inventory statistics
Perform HR-related functions for Mailroom personnel
Assess operational backlogs and identify root causes
Prepare documentation for storage and retention
Serve as a mentor and leader to Data Entry and Mailroom staff
Monitor equipment performance, identify issues, and coordinate maintenance with Admin and Vendors
Ensure adherence to service agreements and performance expectations
Develop and maintain Standard Operating Procedures across assigned areas
Provide Quality Control oversight and report issues to leadership
Collaborate with leadership and account teams to share operational data and insights
Ensure staff training requirements are met and implemented effectively
WHAT YOU'LL BRING
Minimum of two years of supervisory experience
Demonstrated experience training and mentoring staff
Strong organizational skills with the ability to prioritize work independently
Ability to work collaboratively and independently
Strong communication skills and interpersonal effectiveness
Proficiency in time management and maintaining operational accuracy
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
