Creating Connected Customer Journeys with Omnichannel Support
Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering
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Scaling Smarter: How Agile Contact Centers Drive Growth Across Industries
In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s
Decode Customer Emotions with AI-Powered Sentiment Analysis
In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge
Deliver Contextual Support with Omni-Channel Communication
In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and
Improve FCR Rates with a Co-Browsing Solution
In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents
Integrate AI into Your Customer Conversations
In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant
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Veterans in the Workplace: Why Hire Veterans?
Some businesses may be hesitant to hire veterans because of the assumption that they could potentially find transitioning from the military life
How Partnering with An SDVOSB Can Help Boost Contract Wins
According to the SBA’s FY2019 Small Business Procurement Scorecard, the last year for which official data is available, contracts awarded to Service-Disabled
Business Tip: Focus on Your People
As a leader and business owner, it is important to take care of what matters most for our business — our employees.
Data Backup Tips for Your Business
World Backup Day is a non-profit project that aims to raise awareness of data backups and data preservation. It is a day
Remote Work Environmental Benefits
More and more companies recognize the success of virtual offices. Remote work resulted in increased savings for a lot of companies. However,
Tips for a Successful Virtual Office
Fortuna BMC has always supported remote work setup since it has always been the backbone of our business. If you are considering
Case Study – Infosec
Case Study: Information Security Services Rendered Program Management Process Implementation IT Consulting The Overview Fortuna BMC demonstrated its capabilities in program management,
Celebrating National Women’s Month: Veteran Women
March marks National Women’s Month in the US as well as International Women’s Day on March 8th. Women have actively been involved
The Benefits of Working with a HUBZone-Certified IT Company
What is your criteria for an IT consultant? Surely your priorities will be affordability, good-quality services, excellent track record, and the ability
Why Working with SDVOSBs Gives Your Business an Advantage
What are the fundamental qualities you’re looking for in a potential business partner? Reliable, a long tenure and experience in the industry,
Case Study-Recruitment
Case Study: Recruitment Services Rendered Program Management Staff Augmentation The Overview Fortuna BMC demonstrated its recruitment capabilities when a client reached out