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Creating Connected Customer Journeys with Omnichannel Support

Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering

Scaling Smarter: How Agile Contact Centers Drive Growth Across Industries

In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s

Decode Customer Emotions with AI-Powered Sentiment Analysis

In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge

Deliver Contextual Support with Omni-Channel Communication

In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and

Improve FCR Rates with a Co-Browsing Solution

In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents

Integrate AI into Your Customer Conversations

In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant

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Establishing a Work-Life Balance at Work

As we have found, having a healthy work-life balance is an ongoing process that needs to be re-evaluated and fine-tuned to fit

Ransomware: How to Protect Your Company

Ransomware is back in full force these days and is now a profitable business model. Companies need to be prepared to minimize

Fortuna Receives North Carolina’s HUBZone Certification

North Carolina Department of Administration’s Office certified Fortuna Business Management Consulting (BMC) as a qualified Historically Underutilized Businesses (HUBZone) Information Technology (IT)

Quick Tips for a Work-Life Balance (and How a Boss Can Help)

For years we have been hearing this phrase – work-life balance – but what does that actually mean? Is it a goal

What is SkillStorm, and How do They Help Veterans?

According to an article in the New York Times, A large portion of American military veterans are underemployed. After their service, they

What Independence Day Means to a Business

What do you think of when you think of the 4th of July? Often times, people envision parades with marching bands and

Reasons to Seek DVOB Information Security Risk Management

Information security risks are at an all-time high as cybercrime became increasingly sophisticated with the backing of machine learning, AI, and 5G

Avoid Costly Business Interruptions with Client Support

Employee resignations impact operations regardless of the rank of the employee leaving the team. According to a recent study, a company spends

Pride in the Workplace: Recognizing Diversity

If acceptance and diversity went hand-in-hand, what would happen? PRIDE happens. Pride is a celebration for everyone, by everyone. For decades, members