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Creating Connected Customer Journeys with Omnichannel Support

Creating Connected Customer Journeys with Omnichannel Support Creating Connected Customer Journeys with Omnichannel Support As customer expectations continue to evolve, simply offering

Scaling Smarter: How Agile Contact Centers Drive Growth Across Industries

In today’s rapidly evolving business landscape, organizations are under increasing pressure to scale operations quickly while maintaining exceptional service quality. Whether it’s

Decode Customer Emotions with AI-Powered Sentiment Analysis

In this edition, we’re exploring the use of AI for better sentiment analysis in customer support. Sentiment analysis enables businesses to gauge

Deliver Contextual Support with Omni-Channel Communication

In this edition, we’re exploring the power of omni-channel communication in delivering contextual support. In today’s interconnected world, customers expect seamless and

Improve FCR Rates with a Co-Browsing Solution

In this edition, we’re focusing on the benefits of co-browsing solutions in improving First Contact Resolution (FCR) rates. Co-browsing allows support agents

Integrate AI into Your Customer Conversations

In this edition, we’re exploring the benefits of integrating AI into customer conversations. AI-powered solutions can enhance customer support by providing instant

Case Study – Information Security

Case Study: Information Security Fortuna BMC demonstrated its capabilities in program management, risk management, process implementation and IT consulting by designing and

Case Study #2 – Recruitment

Case Study: Recruitment Fortuna BMC demonstrated its recruitment capabilities when a client reached out for assistance in sourcing a Tenable Security Engineer

Case Study #2 – Client Support

Case Study: Client Support Fortuna BMC demonstrated its unique value proposition of being backed by practicing professionals to help a client overcome

Case Study #2 – Business Analysis

Case Study: Business Analysis Fortuna BMC presented an outside the box solution, which solved cost and control challenges for the client. A

Ways to Create a Foolproof Backup and Data Recovery System

Data accidents can happen to any business, small or big. On average, 130 security breaches occur every year. In 2021, the top

Common Management Problems and How to Resolve Them

Proper management is crucial to the success of a company. In fact, a manager affects 70% of team enthusiasm and engagement. Most

Executive Order 13583: Understanding Workplace Diversity Hiring and Why It Matters

Organizations must consider diversity when recruiting new employees to create a workforce reflective of the American people. A diverse workforce can lead

5 Perks That Will Convince Top Talent to Choose Your Company

Finding the right candidate for the job is essential in ensuring your company thrives. However, convincing top talent to choose your company

Remote Work: Promoting Employee Engagement

According to a recent study, remote employees are projected to represent around 31% of the global workforce in 2022. In the U.S.,

How Managers Can Effectively Resolve Workplace Conflict

Every organization experience workplace conflict — even those with streamlined procedures and ideal employee benefits. These conflicts stem from a variety of

5 Effective Ways to Cultivate an Engaged Remote Workforce

Remote work has a lot of benefits for employees, such as no long commutes and more quality time with loved ones. However,

The Challenges of Recruiting High-Quality Talent

Research shows that every corporate job listing attracts 250 resumes. Out of this number, only four to six applicants will be invited for an