Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
EQUIRED BEFORE APPLYING
Please review the following minimum requirements before submitting your application:
EST / CST strongly preferred
✔ Minimum 1 year of recent remote or hybrid professional work experience in medical scheduling.
✔ Minimum 1 year of high-volume outbound phone experience (40+ calls daily)
✔ Experience with medical scheduling, insurance verification, claims processing, prior authorizations, or medical records strongly preferred
Important: This is not an entry-level remote role. Applicants without prior remote or hybrid professional experience will not be considered.
Join a mission-driven team supporting U.S. Veterans through the Medical Disability Examination (MDE) program. This role is centered around coordinating and supporting Veterans throughout the medical examination scheduling process tied to their claims with the Department of Veterans Affairs. The ideal candidate is personable, compassionate, highly organized, and able to confidently communicate with individuals while helping guide them through important next steps in the process.
We are seeking customer-focused professionals who thrive in fast-paced, metrics-driven environments and excel at problem-solving, multitasking, and delivering exceptional service over the phone. In this fully remote role, you will spend a significant amount of time coordinating appointments, conducting phone outreach, answering questions, resolving scheduling issues, and ensuring Veterans receive timely and professional support throughout the examination process.
This is not a traditional clinical case management position and does not involve providing medical care or in-person services. Instead, this opportunity is best suited for individuals with experience in high-volume customer service, healthcare scheduling, appointment coordination, claims support, patient access, contact center operations, or healthcare-related administrative support environments. Strong communication skills, professionalism, empathy, attention to detail, and the ability to navigate sensitive conversations are critical for success in this role while supporting an important Veteran-focused mission.
Required US Citizenship, US residence
WORKSITE:
Remote - Candidates located in Eastern Time Zones are preferred to support operational coverage between 8:00 AM and 5:00 PM local business hours.
WORK SCHEDULE:
Monday-Friday
8:00 AM and 5:00 PM EST based on business needs.
COMPENSATION: $21.00 Per Hour
WHAT WE OFFER:
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision insurance offered after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health services for you and your family
Additional voluntary benefits such as Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability
WHAT YOU'LL DO:
- Review Examination Scheduling Requests (ESRs), medical records, and service records to determine case readiness and required examinations and/or diagnostic testing
- Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion
- Coordinate with claimants, clinic staff, and internal stakeholders to schedule appointments, monitor exam completion, and ensure required documentation is submitted accurately and timely
- Maintain detailed case documentation while navigating sensitive information with professionalism and discretion
- Collaborate across operational teams and clinic partners to resolve issues, escalate concerns appropriately, and support efficient case processing
- Serve as a point of contact (POC) for assigned clinics when applicable, ensuring effective communication and coordination
- Support operational workflows, mentor team members when needed, and contribute to process improvement initiatives
- Meet productivity, quality, timeliness, and performance metrics within a highly structured, metrics-driven environment
- Adapt to evolving technologies, tools, AI, and automation systems utilized within the program
WHAT YOU'LL BRING:
- Minimum of 1-2 years of experience in a healthcare, medical scheduling, call center, claims processing, case management, or related operational environment preferred
- Experience reviewing medical documentation, coordinating appointments, or managing complex workflows is strongly preferred
- Strong verbal and written communication skills with the ability to interact professionally with Veterans, clinic staff, and internal teams
- Experience using Electronic Health Records (EHR) systems and the Microsoft Office Suite
- Ability to multitask, prioritize competing deadlines, and maintain exceptional attention to detail
- Ability to work independently in a remote environment while also collaborating effectively within a team structure
- Comfortable working in a performance-based environment with defined KPIs and operational expectations
- Reliable high-speed internet connection and a secure, distraction-free remote workspace
Required Education: High School Diploma or equivalent GED
About Fortuna:
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 years of combined experience, Fortuna is headquartered in McClellan, California, with offices in Los Angeles, New York, and satellite locations in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Visit our career site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
