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You'll play a critical role in the successful Go-Live of California's new Child Welfare Services–California Automated Response and Engagement System (CWS-CARES). As a Salesforce Go-Live Trainer, you'll provide hands-on, over-the-shoulder support to end users as they transition to a new Salesforce-based application. Working directly alongside Child Welfare professionals, you'll answer questions, reinforce training, troubleshoot workflow challenges, and help users confidently adopt new business processes during one of California's largest technology modernization initiatives.
WORKSITE: Onsite – Norwalk, CA
This position is temporary, fully on-site from August 1 through October 31, supporting system Go-Live activities.
ABOUT THE PROJECT
The Child Welfare Services–California Automated Response and Engagement System (CWS-CARES) is California's next-generation child welfare platform built on Salesforce technology. During the Go-Live period, trainers will provide onsite, over-the-shoulder support to Child Welfare professionals, helping users successfully transition from legacy systems to the new application while reinforcing training, answering questions, and promoting user confidence.
WHAT YOU'LL DO
- Provide onsite over-the-shoulder support to end users during Salesforce Go-Live activities.
- Coach users on Salesforce workflows, navigation, and daily business processes.
- Reinforce instructor-led training by answering questions and providing real-time guidance.
- Assist users in navigating system functionality and resolving common workflow challenges.
- Document recurring issues and provide feedback to the Training and Organizational Change Management teams.
- Escalate system defects and technical issues through established project processes.
- Partner with project leadership, Organizational Change Management (OCM), business analysts, and technical teams to support successful user adoption.
- Maintain a positive, professional, and customer-focused presence while supporting Child Welfare professionals during implementation.
WHAT YOU'LL BRING REQUIRED
- Hands-on Salesforce experience is required.
- Experience supporting or training end users on Salesforce applications.
- Experience participating in enterprise software implementations or system Go-Live activities.
- Experience delivering instructor-led training, floor support, or over-the-shoulder coaching.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Comfortable working onsite in Norwalk, California from August 1 through October 31.
PREFERRED
- Experience supporting Health & Human Services, Public Sector, or Child Welfare organizations.
- Organizational Change Management (OCM) experience.
- Salesforce Administrator certification or Salesforce Trailhead credentials.
- Experience supporting large-scale technology implementations.
Fortuna is a certified veteran-owned IT consulting and staffing company, comprised of practicing professionals, all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients' specifications.
Career Site: www.gofortuna.com.
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
