Explore Our Career Opportunities Today!
At Fortuna, we are committed to fostering a diverse and inclusive workplace where every employee, including veterans, can thrive. Become part of a team where your talents are valued and your achievements are celebrated.
Take the next step in your professional journey with us!
Join a high-impact team supporting U.S. Veterans through the Medical Disability Examination (MDE) program led by Deloitte. As a Case Manager, you will play a critical role in ensuring Veterans receive timely and accurate medical examinations that directly support their Compensation & Pension (C&P) claims with the Department of Veterans Affairs.
In this role, you will actively manage cases from start to finish-tracking exam scheduling, monitoring reschedules, verifying required documentation, and ensuring each case progresses smoothly through the process. You will coordinate closely with multiple stakeholders, including internal teams, clinic staff, government partners, and Veterans themselves.
This position requires strong organization, communication, and problem-solving skills, as you will navigate complex situations, manage competing priorities, and interact with individuals from diverse backgrounds. Success in this role comes from your ability to stay detail-oriented, adapt to changing circumstances, and maintain professionalism while supporting Veterans who may require patience, empathy, and clear guidance throughout the process.
Additionally, this role offers the opportunity to take on leadership responsibilities, including supporting team workflows, mentoring peers, and helping drive operational efficiency in a fast-paced, metrics-driven environment.
WORKSITE:
Gilbert, AZ
WORK SCHEDULE:
Monday-Friday, standard business hours
Hybrid model - partial in-office presence required (schedule coordinated with manager)
Travel: Up to 10-20%
PAY RATE:
Competitive; based on experience
WHAT WE OFFER:
· Paid sick leave based on state regulations after 90 days of employment
· Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
· Free TeleMedicine and Mental Health support for all employees and their families
· Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO:
· Review and process Examination Scheduling Requests (ESRs) received from the VA
· Analyze medical and service records to determine case readiness and required examinations
· Submit and track clarification requests with the VA when additional information is needed
· Coordinate with claimants and clinic staff to schedule examinations and diagnostic testing
· Monitor case progress through completion, ensuring accuracy, timeliness, and completeness
· Serve as a point of contact (POC) for assigned clinics, facilitating communication between stakeholders
· Identify and resolve case issues by coordinating across facilities and operational workstreams
· Maintain detailed case tracking and documentation throughout the lifecycle
· Support operational workflows, including mentoring junior team members and guiding case processing activities
· Contribute to training and onboarding of new Case Management staff
· Communicate updates, risks, and process changes to ensure team alignment
· Collaborate with leadership to improve operational performance, productivity, and quality metrics
· Handle sensitive case information with professionalism, discretion, and compliance standards
WHAT YOU'LL BRING:
· Ability to review ESRs, medical records, and service records to assess case readiness
· Experience managing case workflows from intake through completion
· Strong coordination skills with claimants, healthcare providers, and internal teams
· Working knowledge of common case processing challenges and escalation pathways
· Excellent communication and stakeholder management skills
· Demonstrated leadership ability, including mentoring and overseeing team members
· Strong organizational skills with the ability to manage multiple concurrent priorities
· Experience with Electronic Health Records (EHR) systems and Microsoft Office Suite
· Ability to work independently while collaborating across cross-functional teams
· Comfort working in a metrics-driven environment with productivity and quality targets
· Ability to navigate complex and sensitive situations with sound judgment
· Willingness to learn and adapt to new tools, including AI and automation technologies
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Career Site: www.gofortuna.com
Why Choose Us?
- Collaborate with local community organizations, job placement agencies, and educational institutions to reach a broader pool of candidates.
- Actively participate in career fairs and job expos to connect with potential employees from diverse backgrounds.
- Establish a wide range of job positions across various departments to accommodate individuals from diverse backgrounds, including veterans, civilians, and those with unique skill sets. This approach ensures that everyone has the opportunity to find a role that aligns with their abilities and interests.
- Pair new hires, including veterans and civilians, with experienced mentors who can provide guidance, support, and insights during their transition into the organization. This mentorship fosters a sense of belonging and helps individuals navigate workplace dynamics.
- Identify skill gaps and provide training programs to help you acquire the necessary qualifications for their desired roles.
- Foster a workplace culture that actively recognizes and appreciates the unique experiences and contributions of all employees, including veterans.
Provide competitive salary and benefits packages that cater to the needs of all employees, including veterans. This should encompass:
- Health Insurance: Offer comprehensive health insurance plans that cover medical, dental, and vision care.
- Paid Time Off: Ensure generous paid time off policies that allow employees to recharge and attend to personal commitments.
- Implement a preferential hiring policy for veterans, giving them a competitive advantage during the application process.
- Offer guidance on translating military skills and experience into civilian job qualifications.
- Recognize outstanding veteran employees through awards and appreciation events.
- Highlight veteran success stories within the organization to inspire others.
Maximizing solutions through collaboration and partnerships.
- Certifications
